Markel Insurance Company is the insurance carrier for all benefits except for discounts and services available through the prescription drug and vision care programs. All claims are paid directly to the insured by Pioneer Management Systems, a Markel Insurance Company business partner.

If you have questions about Markel Basic Health benefits or product administration please call or write:

  David Higgs
Markel Insurance Company
4600 Cox Road,
Glen Allen, VA 23060

Toll Free: (800) 431-1270 ext. 7997
Direct: (804) 527-7997
Fax: (804) 527-791

For information about claims, enrollment, and billing contact:

Pioneer Management Systems
Attention: Markel Basic Health
P.O. Box 9040
West Springfield, MA 01090

For claims customer service, call:
Toll Free 1-(866) 653-2542
Monday-Friday 8:00 AM to 5:00 PM